Delivery Terms related to our online shop

Will I get confirmation of my order?

You will receive a confirmation email when you place your order and you will receive a second email once the order has been dispatched.


How much will my delivery cost?

Standard delivery: is free for orders over £30; for orders under £30 the standard delivery fee is £2.95.

Next day courier delivery is £4.95 and free for orders over £60.


When can I expect my order to arrive?

Standard Deliveries are sent with Royal Mail and should arrive within 5 to 7 working days.

Next Day Courier Deliveries if received before 13.00 Monday to Thursday are sent that day and will arrive the following day*, orders received after 13.00 will be sent the next working day and delivered the following working day*. There are no deliveries on Sundays or UK Public Holidays.

* The following Postcode areas will require 2 working days for delivery HS2, PA60 - 75, PA78, ZE2, ZE3. The following Postcode areas will require 3 working days for delivery KW16, KW17, PH30, PH41 - 44. Deliveries to Jersey, Herm, Sark, Alderney and Isle of Man (with the exception of IM1) may take 2 working days.


Can I track my delivery?

If you opt for a next day courier delivery a tracking code will be emailed to you and will be visible in your online account.


What happens if I’m not home when you deliver?

If you are not in and the parcel does not fit through your letter box, you will receive a note and the parcel can be collected from your local Royal Mail sorting center.